Return & Exchange Policy
- We accept returns if the product is delivered to you in damaged condition and not damaged while in your possession. (unboxing video is mandatory)
- We accept returns if the wrong product is delivered to you. (ex:- you ordered Product A, but received Product B)
- We accept returns only if the product returned is not different from what was shipped to you.Ā
- For returns to be eligible for a full refund, we request you to return the products in the original unused condition and with tags.Ā
- If you wish to return a product,Ā it must beĀ shipped to us by the customer and cost incurred in returning the product should fully be borne by the customer.Ā
- Please contact us via mail, WhatsApp or Call within 2 days of the product(s) receipt we would be more thanĀ happy to assist with your returns & refund requests.Ā Ā
- Please be informed that in case of returns, only the products cost will be refunded to you. Shipping costs are non-refundable.Ā
- Just in caseĀ you areĀ not satisfied with the product or quality, you can return the product and exchange it for a new one. Or, we will issue a gift voucher for the corresponding order value.Ā
- Please note that returns and refunds are not available for custom orders and international orders.Ā
Please contact us on +917604936565 or Email on hello@ikyem.com for any further assistance or enquiries.
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